Returns & Exchange Policy
Return Policy
You may return products within 30 days from the date of purchase. Returns after
this period will not be accepted.
Returns will be accepted only if the products are:
- Unused, unwashed, and undamaged
- In original packaging with all tags intact
The following items cannot be returned or refunded:
- Discounted items purchased under promotions
- Packaging, gifts, or free items included with your order
Yes. A nominal fee of ₹99 is charged for return pickup. Alternatively, you may dispatch the item yourself to our facility.
Once we receive and inspect your returned item, we will process your refund within 7–10 working days.
- Refund to your original payment method
- Store credits
- Exchange for another size/product (except discounted items)
- Contact Us: Message us on WhatsApp at +91-6366267373 or email info@linenraj.com with your Order ID and reason for return.
- Get Approval: We’ll review your request and send a Return Authorization if approved.
- Ship It Back: Send the item with all original tags and packaging. Please share the courier tracking details with us via email.
- Receive Refund: Once we receive and inspect the item, your refund will be initiated and processed within 10-15 working days.
Exchange Policy
You may exchange products within 30 days from the date of purchase.
Yes. Products may be exchanged for another size or product of equal or higher value, provided they are unused, unwashed, undamaged, and in original packaging with tags intact.
No exchange fee is charged. Only the ₹99 pickup fee applies if you choose our pickup service.
After we receive and inspect your returned item, we will dispatch the replacement product promptly.
- Contact Us: Message us on WhatsApp at +91-6366267373 or email info@linenraj.com with your Order ID, reason for exchange, and an image of the product.
- Get Approval: We’ll review your request and, if approved, send you an Exchange Authorization along with instructions.
- Ship the Item Back: Send the product in its with tags and packaging. Please share the courier tracking details with us via email.
- Receive Your Exchange: Once we receive and inspect the item, your exchange shirt will be dispatched within 4–5 business days.
Cancellations
Orders cannot be cancelled once shipped. After delivery, you may return the item following our standard return process.
- Do not accept deliveries with unsealed or damaged packaging.
- If your product arrives without tags or damaged, contact customer care within 48 hours with details/photos.
Contact & Drop-Off
- Customer Care:
+91 636 626 7373
info@linenraj.com - Drop‑Off Address:
Susibala Garments Private Limited
1/2, 2nd Cross, Begur Main Road
Bommanahalli Industrial Area
Bangalore – 560068, Karnataka - Business Hours:
10am – 6pm IST,
Monday to Friday (excluding Indian public holidays)